Shipping Policy


At The House of Ram, we are committed to providing you with a smooth and enjoyable shopping experience. Our policies and terms of use are crafted for your convenience, so we invite you to take a moment to review them to make well-informed choices.

We recognize how crucial timely and secure delivery is, which is why we collaborate with leading courier services like Blue Dart, DHL, Delivery, and DTDC, or aggregators like Shiprocket, Shipway, and IthinkLogistics. This enables us to ensure reliable and efficient delivery for all your orders.

If you have any questions or need assistance, our customer support team is always available to help. Customer satisfaction is our top priority.

Processing Your Order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 24–48 hours to ship goods out of our warehouses across India. Please note that orders are not shipped on Saturdays, Sundays, or public holidays

Domestic Shipping

  • Enjoy free shipping on orders above ₹500; a flat shipping fee of ₹100 applies to orders below ₹500, for both prepaid and Cash on Delivery (COD) orders.
  • Orders are usually delivered within 4-8 working days across India.
  • The shipping and handling charges are given at the time of checkout and consumers will know about this before making payments.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc.
  • We take no responsibility for goods signed by an alternative person.
  • We are not responsible for damage after delivery.
  • All claims for shortages or damages must be reported to customer service on the day of delivery.
  • Write to us at: info@thehouseofram.com


Return and exchange policy

At The House of Ram, every piece is crafted with care and attention to detail. We strive to ensure that your order reaches you in perfect condition. Please read our policy carefully before placing your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy:

  • We currently accept returns only in limited cases, such as:
    -     Damaged product received
    - Defective product received
    - Incorrect product delivered
  • Return Conditions
    -     Return requests must be raised within 24 hours to 7 days of delivery, depending on the nature of the issue. If your return is accepted, we’ll send you a return shipping label, as well as instructions on the pickup.
    - For damaged/defective products, customers must notify us within 24 hours of delivery at info@thehouseofram.com.
    - Customers must share an unboxing video clearly showing the issue within 24 hours of delivery.
    3.1. The video must be:
    -     Unedited
    - Authentic
    - Clearly show the package opening and the defect/damage.
    - Edited, incomplete, or suspicious videos will not be accepted.
    3.2.The product must be:
    - Unused
    - Unwashed
    - In original condition
    - With all tags and labels intact
  • Return Shipping
    - Returns must be sent through a registered courier service.
    - We are not responsible for items lost in transit.
    - In case of accepted damaged/defective returns, return shipping charges may still be borne by the customer, unless otherwise agreed by the brand.
  • Return Eligibility
    -     Returns will be accepted only once per order/product.
    - Once a return or exchange has been processed, the item will not be eligible for any further claims.

    Exchange Policy:

    We offer exchanges under the following conditions:
  • Exchange requests must be raised within 7 days from the date of delivery.
  • The product must be in its original condition, unused, unwashed, and with all original tags and labels intact.
  • The exchange will be allowed only once per order/product.
  • Once a product has been exchanged, it will not be eligible for return or further exchange.
  • Customers are required to send the product back to us via a registered courier service, or we may arrange a reverse pickup (subject to availability).


Refund Policy:

  • If your return is approved after validation, we may offer any one of the following:
    - Replacement of the same product.
    - Exchange for another product of the same value.
  • Refund Method
    - Refunds will be processed via bank transfer only.
    - Refunds will not be issued as a credit note unless specifically communicated by the brand.
  • Refund Timeline
    - Refunds are usually processed within 7–10 working days after receiving and validating the returned item.
    - In some cases, it may take up to 12–15 working days for the refund to reflect in your account, depending on your bank/payment provider. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thehouseofram.com.
  • Non-Refundable Charges
    - Shipping charges are non-refundable
    - Any COD charges, convenience charges, or platform fees (if applicable) are also non-refundable.